The client buys information or a service the consultant provides (e.g., "Tell us how to fix our software").
The consultant involves the client in every step, ensuring the client owns both the problem and the solution. The 10 Principles of Process Consultation
If you're stuck, be honest with the client and figure it out together. Key Takeaway Process Consultation Revisited: Building the He...
Every question or comment changes the client's perspective.
Good advice at the wrong time is useless. The client buys information or a service the
"Process Consultation Revisited: Building the Helping Relationship" by Edgar Schein is a seminal work that refines the art of organizational consulting. Rather than acting as an "expert" who provides answers, Schein argues that the consultant’s true role is to help the client help themselves. Core Philosophy: The Helping Relationship
Don’t assume you know anything; ask questions to uncover the client's reality. Key Takeaway Every question or comment changes the
Schein’s work emphasizes that a consultant interacts with a client is more important than what technical advice they give. By focusing on "Humble Inquiry" and active listening, the consultant builds a relationship based on trust, which is the only foundation upon which sustainable organizational change can occur.