: Forward suspicious emails as an attachment to spam@norton.com . Sending as an attachment is preferred as it preserves technical header information.
: Use the Norton Support Tool to generate debug logs. This helps support agents identify bugs related to your PC's hardware or Windows version.
: If a safe email was labeled as "Norton: Suspicious," save it as an EML file and submit it through the Norton Submission form under the "False Positive" category. Troubleshooting and Technical Feedback For technical issues with the software itself: norton.com
: If you use the Norton 360 mobile app , you can use the Safe Call feature to report junk or scam calls for evaluation.
: Submit the specific item through the False Positive portal. You will need to provide your email and a brief description. : Forward suspicious emails as an attachment to spam@norton
: Use the Norton Submission Portal to submit a URL or file for review if it was not detected by your software.
This report outlines the various ways to report security threats, incorrect detections, and general feedback to norton.com. This helps support agents identify bugs related to
: Forward any suspicious calendar invites related to fake billing as an attachment to spam@norton.com and then delete the event. Correcting Incorrect Detections (False Positives)