To give you the most accurate review, it helps to narrow down which type of program you are looking at: 1. The "Trade-In" Buy-Back Scheme

A "mattress buy-back" typically refers to two different concepts depending on the brand: a when buying a new mattress or a specific return policy .

🔴 : Many brands charge a processing or return fee (often around $99), and some require a minimum "break-in" period of 30 days before you can initiate the return.

🟢 : Low risk; you get your money back if the bed isn't comfortable.

🔴 : The mattress must be in "like-new" condition. If they inspect it and reject it, they will not pay you or return the mattress to you. 3. Standard Mattress Trial Returns

Could you share the offering the "buy-back" you are looking at? This will allow me to provide a highly targeted review of their specific program's rules and customer feedback! Do you offer a Buy-Back Program? - Luno Support