: If someone who isn't your friend messages you, it will appear in your Message Requests folder (found in the DM list), allowing you to accept or ignore it without them knowing you've seen it. Submit a request - Discord Support
If you are looking for help or want to make a request regarding Discord itself, there are several official features and channels available to you. Official Discord Support Discord Help/Request
The primary way to get help directly from Discord staff is through their dedicated support infrastructure: : If someone who isn't your friend messages