"Digital Customer Service: Transforming Customer Experience for an On-Screen World" by Rick DeLisi and Dan Michaeli outlines a digital-first strategy designed to improve customer loyalty while reducing operational costs. The book advocates for integrating live agents into the customer's on-screen journey, ensuring seamless transitions between automated and human support. Access the text at retailers like Amazon .

More
Addresses
Contact Us
Intouch

Digital Customer Service - Rick Delisiepub May 2026

"Digital Customer Service: Transforming Customer Experience for an On-Screen World" by Rick DeLisi and Dan Michaeli outlines a digital-first strategy designed to improve customer loyalty while reducing operational costs. The book advocates for integrating live agents into the customer's on-screen journey, ensuring seamless transitions between automated and human support. Access the text at retailers like Amazon .

Imarketingonly

The Great Oast, Steep Marsh Petersfield Hampshire GU32 2BN
125/5A Srisoonthorn Road. Cherngtalay District. Thalang Phuket 83110
+66 (0) 76 324184 +66(0) 898 740 040 +44 (0) 1730 895648 +44 (0) 208 1234 164 +44 (0) 7798 554540 Start Price 120 GBP